Sustainable Improvement Project Outcomes for Customers

Understand

Develop a sustainable Business Process Management programme across the organisation.

 

Business Process Management

 

Identify which processes are adding value to your customers and which ones are causing them pain.

 

Process Management takes the 'luck' out of process performance and replaces it with a continuous feedback mechanism that will guide you to achieve your goals.

 

 

Identify your core process value stream and map your processes

Develop critical to quality (CTQ) customer metrics to ensure process outcomes deliver to the customer's requirements

Develop process metrics linked to CTQs to ensure each process is being managed and controlled to achieve customer outcomes

Assign ownership and responsibilities for each core process

Develop and coach your staff to manage their processes to deliver customer outcomes

The Process Management System will identify core processes that require Process Improvement activities